Choose Where to Send Tickets
Determine who receives the email when a ticket is submitted based on each category you create.
Integrate with your existing ticketing systems such as JIRA or Service Now to consolidate all of your tickets in one place:
Enter the service email address in the "Ticket recipient(s)" field
The recipient receives an email detailing the problem
Send to an individual or department:
When you start typing a name in the "Ticket recipient(s)" field it will suggest matching people from your Kadence Directory. You can either click on the suggestion or add the email address of a person or department that isn't in your Kadence Directory
You can add the name of the recipient if they are not part of the Kadence Directory
You can add multiple people / departments as recipients
Click "Add Recipient
When you have added all of the information click "Add"