Determine who receives the email when a ticket is submitted based on each category you create.

Integrate with your existing ticketing systems such as JIRA or Service Now to consolidate all of your tickets in one place:

Send to an individual or department:

When you start typing a name in the "Ticket recipient(s)" field it will suggest matching people from your Kadence Directory. You can either click on the suggestion or add the email address of a person or department that isn't in your Kadence Directory
You can add the name of the recipient if they are not part of the Kadence Directory
- You can add multiple people / departments as recipients
Click "Add Recipient

When you have added all of the information click "Add"

Enable Ticketing

Overview