Tickets raised in Kadence are sent to internal contacts (for example IT, facilities, office managers). This feature is not for Kadence product support.
If you need help with the Kadence platform itself, contact your Global Admin.
When should I raise a ticket?
Use ticketing to report internal issues such as:
Broken or damaged desks, chairs, or monitors
Room issues (AV not working, room unavailable, temperature problems)
Facilities issues (cleaning, lighting, restrooms, kitchen equipment)
Parking or locker issues
Tickets are routed to the internal team responsible for resolving the issue.
Ways to Raise a Ticket
You can raise a ticket in two ways:
From your booking details page
From the Ticketing icon in the lower-left corner of Kadence
Both options are available in the Kadence web app and Microsoft Teams app.
Raise a Ticket from a Booking
This is the quickest option if the issue is related to a specific booking.
Navigate to Bookings from the left-hand menu
Click on the booking related to the issue
Select Raise a ticket
Review the pre-filled details:
Building
Floor
Resource (desk, room, etc.)
Enter:
Subject
Category
Description of the issue
Click Submit
The ticket will be sent to the relevant internal contact.
Raise a Ticket from the Ticketing Icon
Use this option if the issue is not tied to a specific booking.
Click the Ticketing icon in the lower-left corner of Kadence
Complete the ticket form:
Subject
Category (from the pre-set list)
Building
Floor
Resource (if applicable)
Message describing the issue
Click Submit
Your ticket will be forwarded to the appropriate internal team.
What Happens After I Submit a Ticket?
Your ticket is emailed to the internal contact assigned to that category
Responses and follow-ups are handled outside of Kadence
Resolution time depends on your internal team’s processes
Kadence does not track ticket status or replies inside the platform.
Frequently Asked Questions
Who receives my ticket?
Who receives my ticket?
Tickets are sent to internal contacts set up by your Global Admin, such as IT, facilities, or office managers.
Can I raise a ticket for any building?
Can I raise a ticket for any building?
Yes, as long as the building is available to you in Kadence.
Can I edit or delete a ticket after submitting it?
Can I edit or delete a ticket after submitting it?
No. If you need to make changes, submit a new ticket or follow up directly with the internal contact.
Is this for Kadence support?
Is this for Kadence support?
No. Ticketing is for internal workplace issues only.
For Kadence platform support, contact your Global Admin.
That’s it. You can now quickly report workplace issues directly through Kadence.