Ticketing in Kadence is for internal issue reporting only. It should be used to route requests to internal teams such as IT, Facilities, Workplace, or Office Managers.
Ticketing is not a support channel for Kadence product issues.
Prerequisites
You must be a Global Admin in Kadence
Enable Ticketing
To enable ticketing in Kadence:
Log in to Kadence
Click Settings in the lower left-hand corner
Click Company from the top menu
Select Ticketing
Create at least one ticket category
Turn on the Ticketing toggle
Once enabled, users will be able to submit tickets directly from Kadence.
Add Ticket Categories
Ticket categories help route issues to the correct internal team.
To add a category:
Click Add category
Enter a name in the Add category field
Customize categories based on the types of issues users should report
Click Add
Example category names include:
Broken monitor
Printer issue
Air conditioning not working
Replace dry erase markers
Kitchen appliance issue
Choose Where Tickets Are Sent
Each category can be configured to send tickets to specific recipients.
You can route tickets to:
Internal individuals
Internal teams or departments
External ticketing systems such as Jira or ServiceNow
Send tickets via email
Enter one or more email addresses in the Ticket recipient(s) field
The recipient will receive an email with the full ticket details
Send to people in your Kadence Directory
Start typing a name in the Ticket recipient(s) field
Select a suggested user from the directory
Send to people not in Kadence
Manually enter an email address for an individual or department
Optionally add a display name for clarity
Multiple recipients
Add multiple people or departments as recipients
Each recipient will receive the ticket email
When finished:
Click Add recipient
Click Add to save the category
Edit or Remove Ticket Categories
Edit an existing category
To update a ticket category:
Click the three dots to the right of the category name
Select Edit
Update the category name and/or recipients
Click Update
Changes apply immediately and will affect all future tickets created under that category.
Remove a category
To delete a ticket category:
Click the three dots to the right of the category name
Select Delete
Confirm the deletion in the pop-up warning
Deleting a category cannot be undone. Make sure the category is no longer needed before removing it, as it will no longer be available for users to submit tickets under that category.
Need Help?
For support, reach out to:
📩 [email protected]
For floorplan requests or questions, contact:
📩 [email protected]
For more helpful articles see:
📚 Kadence Help Center