Prerequisites
Before getting started, make sure that:
You are a Global Admin in Kadence
Add Branding to Visitor Emails
You can brand all visitor emails with your company logo.
To add branding:
Log in to Kadence
Navigate to Settings (bottom-left corner)
Select Visitor management from the top menu
Click Upload logo
Upload your company logo
Your logo will appear on all guest emails sent through Kadence.
Use a clear, high-resolution logo with a transparent background for the best appearance across email clients.
Test Visitor Emails
Before inviting real guests, we recommend sending yourself a test email to preview the experience.
To send a test email:
Ensure a logo has been uploaded
Click Send test email
Check your inbox and review:
Logo placement
Email layout and formatting
This helps confirm everything is set up correctly before rolling VMS out to your organization.
Enable Visitor Management
Log in to Kadence
Navigate to Settings (bottom-left corner)
Select Visitor management from the top menu
Toggle Enable visitor management to On
Once enabled, you’ll be able to invite guests to your buildings and send visitor emails from Kadence.
What’s Next?
Once Visitor Management is enabled, you can:
Add arrival instructions
Start inviting guests directly through Kadence
Arrival instructions are configured per building, not globally.
Need Help?
For support, reach out to:
📩 [email protected]
For floorplan requests or questions, contact:
📩 [email protected]
For more helpful articles see:
📚 Kadence Help Center