These instructions are configured per building and are automatically included in every visitor email sent through Kadence, ensuring a smooth and consistent guest experience.
Prerequisites
Before adding arrival instructions, make sure that:
You are a Global Admin in Kadence
Visitor Management (VMS) is enabled
Add Arrival Instructions to a Building
To add or update guest arrival instructions:
Log in to Kadence
Navigate to Buildings from the left-hand menu
Click the three vertical dots (⋮) next to a building
Select Edit building
Click Settings from the top menu
Select Guests under Arrival Instructions
Enter your arrival message in the text field
Example instructions:
Where to check in at reception
Which floor or desk to go to
Who to contact on arrival
Any access or security requirements
Click Save
Once saved:
The instructions are included in all guest emails for that building
Guests will see them in:
Invitation emails
Reminder emails
Any follow-up communication related to their visit
Each building can have unique instructions, making it easy to tailor the experience for different offices or locations.
Need Help?
For support, reach out to:
📩 [email protected]
For floorplan requests or questions, contact:
📩 [email protected]
For more helpful articles see:
📚 Kadence Help Center