When you arrive at a Kadence-enabled building, you can check in at the Kiosk using your email address or the QR code from your booking confirmation. No app download or pre-registration is needed.
Checking in at the Kiosk
You have two ways to check in — use whichever is most convenient.
Check in via email
Tap Check in on the Kiosk home screen
Enter your email address
Select your booking from the list and follow the on-screen steps
Your host is notified automatically once check-in is complete
Check in via QR code
Your booking confirmation and reminder emails include a QR code for a faster check-in experience. Look for it near the bottom of your email.
Screenshot placeholder: QR code as it appears in the visitor booking confirmation email
Tap Check in on the Kiosk home screen
Select Check in via QR Code
The Kiosk's front-facing camera will open with a guidance overlay
Hold your phone screen up to the camera so the QR code is visible
Your booking is retrieved automatically — continue through the normal check-in steps
Screenshot placeholder: Kiosk QR scanner screen with guidance overlay
If the QR code can't be read or no matching booking is found, the Kiosk will show a "No Results Found" screen. You can retry the scan or fall back to email check-in at any time.
Checking in as a walk-in visitor
No booking? No problem — if your building has walk-in check-ins enabled, you can create a booking on the spot and check in immediately.
Screenshot placeholder: "Create booking" option appearing on the Kiosk after no booking is found
Tap Check in and enter your email address (or scan your QR code)
If no booking is found, a Create booking option will appear — tap it
Enter your name and email address
Search for and select your host from the list
Your booking is created and check-in completes immediately — your host is notified right away
The Create booking option is only available if an admin has enabled walk-ins for this Kiosk, and the building has not reached its onsite capacity.
Collecting your visitor badge
If your building uses Android Kiosks with badge printing enabled, a badge will print automatically after you check in.
After confirming your details, you may be prompted to take a photo — this is optional and can be skipped
If a photo is taken, it will appear on your printed badge
Check-in completes as normal — your host is notified automatically
The success screen will display: "Please collect your visitor badge from the printer"
The badge prints silently — simply pick it up from the printer nearby
Screenshot placeholder: Photo capture screen on Android Kiosk
Checking out at the Kiosk
When you're ready to leave, checking out takes just a few seconds.
Check out via email
Tap Check out on the Kiosk home screen
Enter your email address
Confirm your visit and your check-out is recorded
Check out via QR code
Tap Check out on the Kiosk home screen
Select Check out via QR Code
Hold your phone screen up to the camera
Your visit is closed automatically once the QR code is scanned
Frequently Asked Questions
Do I need the Kadence app to check in?
Do I need the Kadence app to check in?
No — you can check in directly at the Kiosk using your email address. The QR code in your booking email is a convenient shortcut, but it's never required.
Where do I find my QR code?
Where do I find my QR code?
Your QR code is included in your booking confirmation and reminder emails. It's generated automatically when VMS Kiosks are enabled for your building.
What if my QR code doesn't scan?
What if my QR code doesn't scan?
If the Kiosk can't read your QR code or no matching booking is found, a "No Results Found" screen will appear. You can retry the scan or switch to email check-in at any time — both get you to the same place.
What happens when I check in?
What happens when I check in?
Your host is automatically notified, and your visit is logged in Kadence for reporting and security purposes.
What if I don't have a booking?
What if I don't have a booking?
If the building has walk-in check-ins enabled, you'll see a Create booking option after your email search returns no results. You can create a booking on the spot by entering your details and selecting a host. If this option isn't available, please speak to someone at reception.
What happens if a visitor cannot be checked in?
What happens if a visitor cannot be checked in?
The Kiosk will display a message with guidance on next steps. If you're stuck, a member of the reception team will be able to help.