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Kadence Agent Setup & Management Guide

Give your users a seamless check-in experience using Kadence Agent—a desktop app that enables automatic check-ins, onsite booking, and updates right from the system tray.

Written by Liza
Kadence Agent Logo

Kadence Agent allows users to:

  • Check into desk, private office, and onsite bookings automatically when they arrive at the office

  • View current day bookings from their desktop system tray

  • Create automatic bookings for users on the day when they arrive to the office without one

  • Receive update notifications

Prerequisites

  • You must be a Global Admin or Building Admin

  • You’ll need public IP address(es) for each building

  • Kadence Agent must be installed and logged in on users' devices

Enable Automatic Check-In with Kadence Agent

1. Find Your Building’s Public IP Address

Kadence Agent uses your building's public IP to confirm user presence. You can find this by:
​

Option A: Web Search

  • Search "What is my IP" in any search engine

  • Copy the public IP address shown

Option B: Router Admin Page

  • Enter the router IP (e.g. 192.168.1.1) in a browser

  • Login with admin credentials

  • Locate the public IP under sections like "Status" or "WAN"

2. Enable Kadence Agent for a Building

  1. Go to Buildings from the left-hand menu

  2. Click the three dots (⋮) next to a building → Edit Building
    ​

    Edit Building

  3. Click the Kadence Agent tab

  4. You can choose to inherit or override global settings related to Kadence Agent.

  5. Toggle on Automatic Check-in

  6. Enter your public IP address(es) (IPv4, IPv6, or CIDR range)

  7. Click Save
    ​

    Kadence Agent Building Settings

Only desk, private office, and onsite bookings are currently supported for automatic check in.

Manage Kadence Agent Updates

How It Works

  • Manually installed apps: Users are notified and can install updates

  • MDM-managed apps: Updates must be pushed by IT; users don’t receive update prompts

To Enable Auto-Update (Admins)

  1. Go to Settings → Company → Kadence Agent

  2. Toggle Automatic App Updates ON (affects manually installed versions only)

  3. Click Save
    ​

    Kadence Agent Global Settings

Automatic Booking with Kadence Agent

When enabled, Kadence Agent will automatically book and check in users who arrive onsite without a prior booking (if capacity and credits allow).

Enable Globally

  1. Go to Settings → Company → Kadence Agent

  2. Toggle Enable automatic bookings ON

  3. Choose to apply settings:

    • Save default only

    • Save default and apply to all buildings
      ​

      Apply Changes To Prompt

  4. Click Save

    Kadence Agent Global Settings

Enable Per Building

  1. Go to Buildings → Edit Building

  2. Go to Settings tab

  3. Set to Override global settings

  4. Toggle ON Enable automatic booking

  5. Click Save
    ​

    Kadence Agent Building Settings

Please note, automatic bookings:

  • Will not override existing bookings

  • Will not book if resource is full or user lacks booking credits

  • May be impacted by shared public IPs and prevent accurate location detection

Manage Manual Check-In Settings

You can control whether users can manually check in per resource type:

  1. Go to Settings → Resources

  2. Click the resource type (e.g., Desk)

  3. Toggle Manual Check-In ON or OFF

  4. Click Save
    ​

    Manage Manual Check In

What Happens if Manual Check-In is Disabled?

  • Auto-release, and early check-in/out are also disabled

  • If API integration is not in place, disabling manual check-in disables all check-in paths

Re-enabling manual check-in requires manually re-enabling related features.

Distribute & Install Kadence Agent

Option 1: Manual Installation

  1. Click your profile picture → Kadence Agent App

  2. Choose Windows or Mac version

  3. Follow install prompts
    ​

    Kadence Agent Installation

  4. The Kadence icon will appear in the system tray

    Kadence Agent Tray App

Option 2: Microsoft Intune Distribution

Kadence Agent provides two MSI installer variants for enterprise deployment:

System MSI (x64.msi)

  • Install path: C:\Program Files\KadenceAgent

  • Auto-start scope: All users on the machine

  • Use case: Intune, SCCM, Endpoint Central — recommended for shared/hot-desk devices

Per-user MSI (x64-peruser.msi)

  • Install path: %LOCALAPPDATA%\Programs\KadenceAgent

  • Auto-start scope: Installing user only

  • Use case: Single-user laptops where admin rights are not available

Deploying the System MSI (recommended for Intune)

  1. Download the system MSI from your Kadence account → Alternative versions (look for the [msi, system] variant)
    ​

    Kadence Agent Installation

  2. In Microsoft Intune Admin Center, add a new Line-of-business app and upload the MSI

  3. Set Install behavior to System

  4. Set the install command to: msiexec /i kadence-agent-latest-x64.msi /qn

  5. Assign to device or user groups

  6. Monitor deployment

The agent will auto-start at next user login via a registry Run key (HKLM). No reboot is required.

Deploying the Per-user MSI

  1. Download the per-user MSI (look for the [msi, per-user] variant)
    ​

    Kadence Agent Installation

  2. Set Install behavior to User

  3. Set the install command to: msiexec /i kadence-agent-latest-x64-peruser.msi /qn

Important: Do not deploy the per-user MSI with System install behavior — the Windows Installer service cannot access user-profile paths when running as SYSTEM, causing the install to fail silently.

Upgrading from a previous version

The MSI handles upgrades automatically — deploying the new version will remove the old one and install the new one in a single transaction. No manual uninstall is needed. If the agent is running during the upgrade, it will be closed automatically and relaunched after the install completes.

If upgrading from agent versions prior to 9.1 that were deployed via the per-user MSI, a one-time clean install may be required.

Earlier versions had a mixed install context issue where files installed to C:\Program Files but registration was per-user, causing upgrades to fail. See the troubleshooting section below.

Option 3: Jamf Pro

  1. Download app package via your Kadence account → Alternative versions
    ​

    Kadence Agent Installation

  2. Upload the Kadence Agent to Jamf

  3. Create a Policy to deploy the Agent

  4. Validate the installation

Recommended: Suppress “Managed Login Items Added” notification

  1. In Jamf Pro, go to Configuration Profiles

  2. Click New

  3. Configure the profile:

    • Level: Computer

    • Payload: Notifications

  4. Add the following settings:

    • Bundle ID: com.apple.btmnotificationagent

    • App Name: (leave blank)

    • Notifications: Disable

    • Critical Alerts: Disable

  5. Scope the profile to a test device

  6. Click Save

Option 4: Apple Business Manager (Coming Soon)

Currently unavailable until the app is listed in the Apple App Store. We’ll update once supported.

Frequently Asked Questions

Automatic Check-In

Can I disable manual check-in for specific resource types?

Yes. You can disable manual check-in by resource type following this guide.

What if API or Kadence Agent is not enabled?

Disabling manual check-in removes all check-in ability for users so we do not recommend this.

Does Kadence Agent collect IPs related to our user’s home network?

Every HTTP(S) request to any web service includes the client’s network address as part of the internet and HTTP standard - this is how servers know where to send responses. Kadence makes use of this standard behaviour only.


The client’s public IP is automatically available in the request metadata. Kadence evaluates that address in memory against the organisation’s configured allow-listed ranges, makes a check-in decision, and then discards it. The IP is never stored in databases or logs.

App Installation

Is the app free?

Yes, included in all plans.

Who can download the app?

Any person with access to the Kadence platform.

Which devices are supported?

Kadence Agent currently only supports PC and Mac (no mobile/tablet).

Can the Kadence Agent log users in automatically?

No, the Kadence Agent cannot currently log users in automatically. However it will retain log ins perpetually unless the user logs themselves out, the app is uninstalled, or the user is inactive for over 28 days.

What's the difference between the system and per-user MSI?

The system MSI installs to C:\Program Files\KadenceAgent and auto-starts for all users on the machine (HKLM registry).

The per-user MSI installs to the current user's AppData\Local\Programs and auto-starts only for that user (HKCU registry).

Use the system MSI for shared devices and Intune/SCCM deployments; use the per-user MSI for single-user laptops.

Can I deploy the MSI silently?

Yes. Use msiexec /i kadence-agent-latest-x64.msi /qn for a fully silent install. Add /l*v C:\Temp\kadence-install.log for verbose logging if troubleshooting.

Updates

Will I get update notifications?

Only if automatic updates is enabled at the building and/or global level.

Can I opt out of updates?

No, but you can manage your personal notifications.

Automatic Bookings

Will automatic bookings override existing bookings?

No, automatic bookings will never override existing bookings.

Will automatic bookings respect booking credits and capacity?

Yes, automatic bookings will respect booking credits and/or onsite capacity if they are enabled.

Troubleshooting

MSI upgrade removes the old agent but doesn't install the new one

This affects upgrades from agent versions prior to 26.6 that were deployed via the per-user MSI.


Earlier versions had a mixed install context (files in C:\Program Files but registered as per-user), which causes Windows Installer to block the upgrade. To fix:

  1. Uninstall the current agent

  2. Delete any remaining files from C:\Program Files\KadenceAgent, %LOCALAPPDATA%\Programs\KadenceAgent, and %AppData%\Kadence Agent

  3. Remove the registry value co.kadence.kadence-agent from HKCU\Software\Microsoft\Windows\CurrentVersion\Run if present

  4. Install the new version

This is a one-time issue — subsequent upgrades will work automatically.

SSO login loops repeatedly for standard (non-admin) users

This can occur on machines where an older version was installed with a mixed install context, leaving auth tokens in a path inaccessible to standard users. Follow the clean install steps above to resolve.
​
New installs with version 26.6+ use consistent install paths and are not affected.

Agent doesn't auto-start after a per-machine MSI install

Verify the registry key exists: reg query
​
​"HKLM\Software\Microsoft\Windows\CurrentVersion\Run" /v KadenceAgent

If missing, manually add the Run key.

Per-user MSI fails silently when deployed via Intune as System

The per-user MSI must be deployed with User install behavior, not System. The Windows Installer service running as SYSTEM cannot access user-profile directories. Use the system MSI (x64.msi) for System-context deployments.

Need Help?

For support, reach out to:
📩 [email protected]

For more helpful articles see:
📚 Kadence Help Center

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