The Kadence Agent is a lightweight desktop app that helps you check in to your bookings automatically or manually, without needing to open the Kadence web app each time. Once installed, you can view your bookings for the day and check in with just a click.
Install the Kadence Agent
To install the Kadence Agent:
Click your profile picture in the top-right corner of Kadence
From the menu, click Kadence Agent
You’ll be taken to a download page where you can choose the Windows or Mac version
Download the file and follow the on-screen instructions on your device to complete installation
Once installed, you’ll see a small Kadence icon in your system tray (near the clock on Windows or in the menu bar on Mac).
Sign In to the Kadence Agent
You only need to sign in once. After that, the Kadence Agent will stay signed in unless you manually log out, or stay inactive for over 28 days.
Kadence Agent may require you to log back in if your application has been updated by your IT team remotely.
To sign in:
Click the Kadence icon in your system tray
Select Sign in to Kadence
You’ll be redirected to the Kadence web app to log in
After signing in, you’ll see a confirmation screen letting you know the login was successful
Once signed in, you can start using the Kadence Agent immediately.
For some users, Kadence Agent may not open right away once you have logged in. Click the "Open Kadence Agent" text above to force the application to open.
View and Check In to Your Bookings
The Kadence Agent shows all of your bookings for the current day.
If you have multiple bookings, use the left and right arrows to move between them
If you don’t have a booking today, the app will let you know and give you the option to make one
Clicking Make booking opens the Kadence web app
Manual Check-In
To manually check in to a booking:
Click the Kadence icon in your system tray
Navigate to the booking you want to check in to
Click Check in
The Kadence Agent will only allow check-in once your booking starts unless early check-in is enabled in your company’s settings.
Automatic Check-In
Some companies enable automatic check-in using the Kadence Agent.
If automatic check-in is enabled for your building:
You’ll be checked in automatically when your device connects to your building’s Wi-Fi
No manual action is required
How it works:
Kadence checks whether you have an active booking
It verifies that your device’s network matches your building’s network
If a match is found, you’re automatically checked in
Automatic check-in is only supported for:
Desk bookings
Onsite bookings
Private office bookings
Rooms, pods, lockers, and parking bookings must still be checked in manually.
If you’re unsure whether automatic check-in is enabled, check with your Kadence administrator.
Frequently Asked Questions
Can I make a booking using the Kadence Agent?
Can I make a booking using the Kadence Agent?
No. The Kadence Agent currently supports viewing bookings and checking in only.
Clicking "Make booking" in the Kadence Agent will automatically redirect you to the Kadence web app.
To create or cancel bookings, use the Kadence web app.
Can I see my bookings for the whole week?
Can I see my bookings for the whole week?
No. The Kadence Agent only shows bookings for the current day.
Is the Kadence Agent tracking my location?
Is the Kadence Agent tracking my location?
No. Kadence does not collect or track your location. The app only checks whether your network matches a known building network.
I didn’t check in, but it says I’m already checked in. Why?
I didn’t check in, but it says I’m already checked in. Why?
Your company may have automatic check-in enabled. If your device connected to your building’s network during your booking, Kadence may have checked you in automatically.
Why were some bookings auto-checked in and others weren’t?
Why were some bookings auto-checked in and others weren’t?
Automatic check-in only works for desk, onsite, and private office bookings. Other booking types must be checked in manually.
Can I check out using the Kadence Agent?
Can I check out using the Kadence Agent?
Not at this time. You’ll be checked out automatically at the end of your booking, or you can check out manually using the Kadence web app.
What if the Kadence Agent is in the wrong language?
What if the Kadence Agent is in the wrong language?
The language is based on your device’s operating system. If your system language isn’t supported, Kadence will use the language set in your Kadence profile.
Do I need to sign in every time I restart my computer?
Do I need to sign in every time I restart my computer?
No. Once signed in, you’ll stay signed in unless you log out manually, or stay inactive for over 28 days.
Do I need an internet connection?
Do I need an internet connection?
Yes. An internet connection is required to sign in and check in to bookings.
Can I see guest bookings in the Kadence Agent?
Can I see guest bookings in the Kadence Agent?
Yes. Guest bookings associated with your bookings will be visible.
Can I cancel bookings from the Kadence Agent?
Can I cancel bookings from the Kadence Agent?
No. Booking changes and cancellations must be done in the Kadence web app.
I can’t manually check in. Why?
I can’t manually check in. Why?
Your Kadence admin may have disabled manual check-in and enabled automatic check-in instead. In that case, you’ll only be checked in when your device connects to your building network.
If you’re having trouble using the Kadence Agent or aren’t sure how it’s configured for your company, reach out to your Kadence administrator for help.