The Microsoft Teams integration brings the full Kadence experience into Teams, allowing employees to check schedules, book spaces, and receive booking notifications—without ever leaving the Teams interface.
The integration also allows Kadence to send direct messages to your users to let them know their booking has started and it’s time to check in.
Prerequisites
Before you start, make sure:
You are a Global Admin in Kadence
You have admin access to the Microsoft Entra Admin Center, or assistance from your Entra admin
Step 1: Find Your Microsoft Tenant ID
To complete the setup, you’ll need your Microsoft Tenant ID.
Log in to the Microsoft Entra Admin Center
Go to Identity > Overview
Under Tenant Information, locate and copy your Tenant ID
Step 2: Enable the Integration in Kadence
Once you have your Tenant ID:
Log in to Kadence
Navigate to Settings > Integrations
Under Microsoft Teams, paste your Microsoft Tenant ID into the field
The integration will auto-save, and show Configured when complete
Step 3: Add Kadence to Microsoft Teams
Your users will need the Kadence app added to their Teams environment.
Open or download Microsoft Teams
Click Apps in the left panel
Search for Kadence
Select the app and click Add
Once added, your users can access all of Kadence from inside Teams. Users can also add MS Teams to their Kadence by following this video guide.
Assign Kadence for Microsoft Teams to users and groups
You must be a Microsoft Teams Admin to perform these steps:
Sign in to Teams admin center and access Teams apps > Setup policies
Select Add
Provide a name and description for the policy
Under Installed Apps, select Add Apps
In the Add Installed Apps pane, search the apps that you want to install for users
Select Add
Here is a link to Microsoft's article that explains all of this in detail: Assign a custom policy in app setup policy to users and groups
The following Microsoft articles may also be useful for customising your policy further:
Microsoft Entra Permissions for Teams
The Kadence Teams app requires permission to send messages and interact with users. These permissions must be granted by an Entra admin.
To grant permissions:
Log into entra.microsoft.com as an admin
Go to Enterprise Applications
Find and open the Kadence Bot application
Click "Grant admin consent for [Your Organization]"
Once this is done, Kadence will be able to send Teams notifications to your users.
Customizing the Kadence App Icon
Customize the Kadence app icon directly from the Teams Admin Center — no involvement needed from Kadence.
How to customize the icon
Sign in to the Teams Admin Center
Go to Teams apps > Manage apps
Search for and select Kadence
Click Customize and upload your icon files
Icon specifications
When preparing your icon files, please follow these requirements:
Color icon: 192 × 192 px PNG, with your logo contained within the central 120 × 120 px safe area
Outline icon: A separate outline/monochrome version is also required
File size: Under 1,000 KB
Corner rounding: Do not pre-round corners — Teams applies this automatically
Text: Avoid including text in the icon, as it becomes unreadable at smaller display sizes
For full guidance, see Microsoft's documentation: Customize apps in Microsoft Teams
Troubleshooting
If users aren't receiving messages:
Ensure the Tenant ID in Kadence matches Entra
Confirm the Kadence app has been installed in Teams
Verify admin consent was granted to the Kadence Bot
Need Help?
For floorplan requests or questions, contact:
📩 [email protected]
For support with anything else, reach out to:
📩 [email protected]
For more helpful articles see:
📚 Kadence Help Center