The Insights tab gives admins, coordinators, and team managers visibility into how office space is being used across the organisation.

You can filter Insights by:

Date range
Building
Floor
Team
Individual users

Access levels

Global admins & coordinators: Company-wide visibility
Team managers: Visibility limited to their own teams

Feedback can be submitted from any page within the Insights sections to share suggestions directly with the Kadence product team.

Insights

Insights adapt based on the level you’re viewing—Company, Building, or Floor—but follow the same core structure.

Space Details Overview

Available at all levels, this section shows:

Total bookings (desk + onsite)
Check-in percentage
No-shows (bookings never checked into or cancelled after start, including auto-release)
Most popular day of the week
Trend indicators comparing the selected period to the previous one

Additional context is shown depending on level:

Company: countries, buildings, floors, employees, desks
Building: capacity, desks, parking, rooms, room bookings
Floor: neighbourhoods, desks, rooms, guest bookings

Occupancy Metrics

Insights calculate how effectively space is being used.

Booked %

(Booked capacity ÷ total bookable capacity) × 100

Excludes bookings cancelled before start

Checked-in %

(Checked-in duration ÷ booked capacity) × 100

Booked % may exceed 100% if onsite capacity isn’t set or bookings are cancelled after starting and replaced.

Occupancy is available at:

Building level
Floor level
Room level

All occupancy sections support CSV downloads.

No-Shows & Time Waste

This section highlights unused bookings across teams and individuals.

Includes desk and onsite bookings only
Excludes rooms

Time waste represents the full duration of a booking that was not used, even if auto-released early.

CSV downloadable per view.

Team & Individual Usage

Compare office usage across teams and individuals, including:

Number of bookings
Check-in percentage
Average weekly attendance (hours)

The “Everyone” row is always included for benchmarking.

Trends & Heatmaps

Team office use trends: Compare booking or check-in percentages over time (1–6 teams at once)
Average space occupancy: Heatmaps showing desk and room usage based on bookings or check-ins (only visible at the floor level)

Frequently Asked Questions

How long will it take to get the email with the link for my requested CSV file?

It may take a few minutes up or longer depending on the size of the requested file.

If you do not receive your CSV file in a timely manner, please double check your spam inboxes or filters. If you still have not received your file, please reach out to [email protected].

Why are the booking numbers in the Bookings page different than the booking number shown for the same date in Insights?

Insights takes a snapshot of the current day at midnight every single day to record accurate unchanging data.

The bookings table, however, is constantly updating if users are added or removed from the system which may lead to less reliable historical data.

For the most accurate historic data, we recommend referring to the Insights snapshot.

Insights Plus

Insights Plus is a paid add-on that provides deeper, more tailored workplace analytics to support strategic decision-making. Read more about it here.

If you don’t see Insights Plus in your navigation, speak to your Global Admin, CSM, or contact [email protected] for pricing and access.

What is Insights Plus?

Insights Plus delivers workplace intelligence tailored to your organisation, combining custom dashboards with expert analysis.

Key benefits include:

Custom dashboards aligned to your workplace strategy
Centralised analytics in one place (no spreadsheets)
Expert insights from Kadence’s data science team
Clear ROI visibility, helping identify underutilised space and cost-saving opportunities