If your organization uses auto-release, Kadence cancels a booking when nobody checks in within the allowed time. The Kadence Agent can check you in automatically when you arrive, but only if it recognizes that you're in the office. If it doesn't, your booking can be released even though you're at your desk.
Here's what you can do to avoid this.
What you can do
Check in manually from the Kadence web app or mobile app when you arrive. This always works, as long as your admin hasn't turned manual check-in off.
Make sure the Agent is open and signed in. Look for the Kadence icon in your system tray or menu bar. See Use the Kadence Agent.
Quit and reopen the Agent after connecting to the office network if you haven't been checked in after a few minutes.
Install updates when prompted by choosing Restart to update from the Agent menu.
Adjust your booking time if you'll arrive later than planned, so the check-in window matches when you'll actually be there.
Let your admin know the date and time it happened, so they can investigate.
The Agent only checks you in to desk, private office and onsite bookings. For meeting rooms, pods, parking and lockers, you'll always need to check in manually.
Need Help?
For support, reach out to your Kadence admin or:
đ© [email protected]
For more helpful articles see:
đ Kadence Help Center