Whether you’re evaluating hybrid working policies, measuring the success of events, or justifying office space investments, surveys let you hear directly from the people experiencing your workplace.

Enable or Disable Surveys

Prerequisites

You must be a Global Admin.

Enable or disable surveys

By default, Surveys are enabled for all accounts, however if you would like to disable or re-enable the feature follow the steps below:

Log in to Kadence
Navigate to Settings
Select Company from the top menu
Locate the Surveys setting
Toggle the setting on or off:
- Enabled: Eligible users can create, send, and respond to surveys
- Disabled: Surveys are hidden and unavailable to all users
Changes are saved automatically

What happens when surveys are disabled?

Users will no longer see the Surveys option in Kadence
Existing surveys cannot be sent or responded to

Create a Survey

Prerequisites

You must be at least one of the following roles:

Team Manager
Event Organiser
Coordinator
Building Admin
Global Admin

Create a new survey

Log in to Kadence
Navigate to Surveys
Click Create Survey
Enter a Survey Title and Description
Add your survey questions and choose the response type for each question

Supported response types

Yes / No (Boolean)
Multiple-choice (single selection)
Multiple-choice (multiple selection)
Open text (short or long)
Rating scale (numbers, stars, or emotions)
Ranking scale
Dropdown selection
Matrix (single or multiple selection)

Configure question settings:
- Mark questions as required (optional)
Click Preview to see how the survey will appear to users
Click Translations to make the survey available in multiple languages
Open Settings to:
- Enable anonymous responses
- Add survey collaborators (view-only and CSV download access)
- Limit responses to one per user
Click Publish Survey

Surveys cannot be edited after publishing.

Send a Survey

Prerequisites

You must be at least one of the following roles:

Team Manager
Event Organiser
Coordinator
Building Admin
Global Admin

Surveys can be sent using:

Announcements (email, instant messaging, or push notifications)
A direct shareable link

Send a survey via Announcements

Log in to Kadence
Go to Announcements
Click Create Announcement
Select Attach Survey and choose a published survey
Select the target audience
Optionally enable reminders for users who haven’t responded
Click Send Announcement

See our guide on Announcements for more information.

Review Survey Responses

Prerequisites

You must be a Global Admin or an authorised collaborator.

View and export responses

Log in to Kadence
Navigate to Surveys
Locate the survey you want to review
View:
- Audience size
- Total number of responses
Click the three-dot menu and select Download responses CSV
The CSV file will be emailed to you shortly

Frequently Asked Questions

Can surveys be anonymous?

Yes. Anonymous responses can be enabled during survey creation.

Can I edit a survey after publishing?

No. Surveys cannot be edited after publishing to ensure data consistency. If changes are required, create a new survey.

Can surveys be scheduled?

Yes. Surveys can be scheduled using announcements.

Can employees change their responses?

Not currently. A future update may allow edits within a defined time window.

Is there a limit on the number of questions?

No, but shorter surveys generally lead to higher response rates.

Can I send the same survey multiple times?

Yes. Surveys can be sent repeatedly to different audiences. If sending to the same audience again, make sure the response limit setting is disabled.

Who can see and send surveys?

Global Admins can view and send all surveys.
Building Admins, Team Managers, Coordinators, and Event Organisers can only see and send surveys they created or were added to as collaborators.

Who can be added as a collaborator?

Any user can be added as a collaborator. Collaborators can view the survey and download response CSV files.

Can I send surveys to guests or external users?

No. Surveys can only be sent to users within your Kadence tenant.