There may be a few reasons why you did not receive a password reset after requesting it. Firstly, make sure that your company is not using Single Sign-On to log in to Kadence. It's best to check with your admins how you should be logging in.
If you are not using SSO, then your admins can try to resend the password reset email to you by doing the following:
Go to Directory > Click on the affected user
Click on the three dots (⋮) in the upper right-hand corner, then "Send password reset link"
If the user has not yet set a password, the field will say "Resend invitation" instead
If you still do not receive an email, check your spam folders for any emails from no-reply@onkadence.co. Please contact support@kadence.co or submit a request by clicking "Contact us" at the bottom of this page.